RETURN POLICY
You can return any item purchased on this website within 14 days from the delivery date.
• Make sure the product you return is in its original condition, including original tags and packaging.
• As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.
We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in their original, unaltered and unwashed condition.
You will receive the refund in the same payment method used for the purchase. It will be made within 5 working days counting from the date of the delivery of the item to our warehouse.
Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.
For UK and non-UE customers: when returning an item, please make sure to clearly declare the package as “returned goods – non-commercial use”. Failure to do so may result in customs duties being applied. In such cases, any additional charges incurred will be the responsibility of the customer.
Address for returns:
Dima s.a.s
Via Brenta, 19/21
20089 Rozzano(Mi)
P.iva 08013940153
Italy
Please write your Order number in the parcel
We are not able to offer exchanges.